DZ Fiber Art
@DexterousZombie
Commissions Open: 5-31-24
Welcome to DZ Fiber Art, where we aim to provide high-quality fiber art pieces crafted with love and creativity. Before commissioning a piece, we ask that you carefully read over our terms of service to ensure a seamless and enjoyable experience for both parties involved.
Terms Of Service
We Will Not be Able To Accept Deadline Commissions ✔
We Require An Upfront Payment Of 30% Non-refundable Down Payment ✔
Clients Will Need To Cover Shipping And Handling Fees ✔
USA Repairs Are Good For Up To 1 Month. Client Pays For Return Shipping Both Ways ✔
Reserve The Right To Refuse Service ✔
Ships To PayPal Addresses Only ✔
DEADLINES
At our company, we believe in providing top-quality service and exceptional results for our clients. That’s why we don’t rely on deadlines to get the job done. Rather, we focus on delivering the best possible product at a pace that ensures the highest quality of work. When you work with us, you can expect timely and efficient results that exceed your expectations.
We want to make the payment process as easy and transparent as possible. I require a non-refundable 30% down payment before beginning your custom piece, I also offer flexible payment plans to help make the process more manageable. If we work together, remember that I expect timely payments to keep the project on track.
PAYMENTS
We only ship to PayPal addresses to guarantee a safe transaction for both the buyer and seller.
Client is responsible for all shipping and handling fees.
All packages come with a "USPS Tracking Number"
We offer international shipping to our customers, but please be aware that shipping and customs can be quite costly.
Shipping for all packages will be calculated after the product has been completed.
We are not responsible for lost or damaged packages. Please contact your local post office and inquire with them.
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SHIPPING & HANDLING
REQUIREMENTS
Head Measurements
Shoe Size
Tail Measurements
Left and Right Hand Trace
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PROGRESS, WIPS, QUESTIONS
"Work in progress photos" will be provided for larger products such as: Masks and Partials.
During the early wip photos you'll have a opportunity to make changes.
Feel free to ask any questions you may have, I attempt to answer emails once a week, If you don't hear from me right away no worries mate, I will get back to you soon.
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REPAIRS
I will offer free repairs for any of my clients within the US for up to 1 month of receiving the commissioned product. Client pays all shipping. I will only offer free repairs if the product has popped seams or fitting problems. If I receive the product and it has been treated poorly, I will have to charge you for the repair work that will need to be done. I reserve the right to be discretionary in this area.